Refund policy

Effective Date: 8/21/2023

Thank you for choosing Chromatique for your haircare needs. We strive to provide you with high-quality products and exceptional customer service. This Return and Refund Policy outlines the guidelines for returning products and seeking refunds. By making a purchase with us, you agree to the terms and conditions stated below.

  1. Return Eligibility:

We offer a 14-day return policy for hair products from the date of delivery. To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when received.
  • The product seal must be intact for items that are packaged with seals.
  1. Return Process:

If you wish to return a hair product, please follow these steps:

  • Contact our customer support team within 14 days of receiving the product to initiate the return process.
  • Provide your order number and details about the product you wish to return.
  • Our customer support team will provide you with a return authorization and instructions for returning the product.
  1. Return Shipping:

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the product is returned safely.

  1. Inspection and Approval:

Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria. If the product is approved, we will process your refund.

  1. Refund Process:

Refunds will be processed within [X] business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank's processing time.

  1. Non-Returnable Items:

Certain items are non-returnable, including:

  • Products that have been used, damaged, or altered.
  • Products with broken or tampered seals.
  • Products that were purchased more than 14 days ago.
  1. Incorrect or Damaged Products:

If you receive an incorrect or damaged product, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund.

  1. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact email/phone number].

By making a purchase from our online store, you acknowledge that you have read and understand this Return and Refund Policy and agree to its terms.


Chromatique Salon

800 Bellevue Way NE Suite 150

Bellevue, WA 98004

www.chromatiquesalon.com

Last updated: 8/21/2023