Shipping policy
Effective Date: 8/21/2023
Thank you for shopping with Chromatique Salon. This Shipping Policy outlines the details of our shipping process, including shipping methods, delivery times, and related information. By placing an order with us, you agree to the terms and conditions outlined in this policy.
- Processing Time:
After receiving your order, we will process and ship it within 3-5 business days. Business days do not include weekends or holidays. Processing times may vary during peak seasons or promotional events.
- Shipping Methods:
We offer the following shipping methods:
- Standard Shipping
- Expedited Shipping
Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.
- Shipping Costs:
Shipping costs are calculated based on your location, the shipping method chosen, and the total weight and dimensions of your order. You can view the shipping cost during the checkout process before finalizing your order.
- Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. Please allow some time for the tracking information to become available.
- International Shipping:
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and may vary based on local regulations.
- Shipping Restrictions:
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. Additionally, we reserve the right to refuse or cancel orders if shipping to a specific address is not feasible.
- Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible if the order has already entered the processing or shipping stage. Please review your order carefully before confirming.
- Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may result in shipping delays. We appreciate your understanding in such situations.
- Damaged or Lost Shipments:
In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
- Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact us at [contact email/phone number].
By placing an order with us, you acknowledge that you have read and understand this Shipping Policy and agree to its terms.
Chromatique Salon
800 Bellevue Way NE Suite 150
Bellevue, WA 98004
www.chromatiquesalon.com
Last updated: 8/21/2023